Shipping + Return Policies
Quick Guide: Shipping Costs
Standard Shipping (5-7 Day Shipping): $4.95
-If in stock, your products will ship via United States Postal Service between 1-3 business days from our facility. Please call or email to see if your product is in stock.
- After leaving our facility, average arrival time is 3-4 business days.
- If you order multiple items, you may receive separate shipments for separate items with no additional shipping charges to the customer. We reserve the right to partially ship products in your order, 5% or less of our shipments require partial shipping.
We reserve the right to require a signature upon delivery at our discretion in certain instances.
Why do some products ship faster, and some ship slower?
- When the manufacturer has no backorder on the product; meaning no production hold ups from the manufacturer exist, the product will ship as soon as possible.
- Notification: You will be notified via email if there is a delay on your order. Please ensure to check your spam folder (just in case) and also make sure to provide a valid email address.
- Only 10% of our orders have a slight backorder, in which we always notify you (the customer) via email within 1-3 business days.
- Organic: Some of the products we sell are USDA organic, and have a limited shelf life. For these product lines we must order in smaller amounts and place orders more frequently to guarantee freshness, which sometimes results in an extra waiting period.
- Post Office Delay: The post office loses the package, delivers to the wrong address, or just takes their time! Currently we have a 98.6% deliverability success rate.
Catastrophes and Weather: In very rare cases such as tropical storms or winter storms, we have seen slight delays in deliverability, usually only 3-5 extra days.
Detailed Shipping Policies:
- Delivery Confirmation Tracking Number: All shipments include a United States Postal Service delivery confirmation tracking number. Tracking numbers are emailed to customers as soon as the order ships from our facility, and also, they can be found in your customer account if you log into your account (after the order is shipped).
- Orders valued above $300 (before any discounts) are automatically upgraded to be shipped requiring a signature confirmation; make sure that you use a valid Unites States Postal Service address where a signature can be attained upon delivery. We reserve the right to require a signature upon delivery at our discretion in certain instances.
- Wrong Address: It is the customer's responsibility to provide a valid/correct United States Postal Service address for shipping. If the shipment is returned to us, the second shipping attempt will be at the customer's cost. We are not responsible for a shipment if you or an authorized person has signed for, and therefore received the shipment.
- Mail Theft: We are not responsible for United States Postal Service mail theft. It's the customer's responsibility to provide a safe/secure United States Postal Service address for shipping. Once an order has been shipped, we must go by the tracking information that USPS provides. If a package has been tracked as delivered, we are not responsible for any stolen items.
Partial Shipments: 5% or less of our shipments require partial shipping. If you received an order with a red partial stamp on the invoice, you received a partial shipment. This means we shipped you everything we had, and the rest of the products are coming in a separate shipment ASAP. This will not cost the customer any extra shipping cost.
- To reduce the risk of lost or stolen packages customers can request a signature confirmation at an additional cost. Please call us or email us to request this.
- First, please check the tracking information on USPS.com. If your package is tracked as "delivered," check with your neighbors, leasing office, etc.
- Secondly, contact your local United States Post Office and inquire about the shipment. The majority of lost packages are easily recovered simply by performing these first two tasks.
- Unfortunately We cannot file a claim on your behalf due to USPS privacy laws.
- If you complete the above two steps and are still unable to locate your package, please email firstname.lastname@example.org for more help.
Correcting a Problem with Your Shipping Address:
If you place an order and realize at a later time that you need to change the shipping address, please contact us AS SOON AS POSSIBLE. Please remember that our goal is to send each shipment as soon as possible and unfortunately, we are unable to change an address after a package has been shipped.
The information provided by Laura Villanueva is intended solely for educational purposes. The information is not to be used for medical diagnostic purposes and is not intended to serve as a recommendation for treatment and/or management of any medical/surgical condition. Most of all, this information should not be used in place of a physician or other qualified health provider. If you believe you have a medical condition, please contact your physician immediately.
La Villa Skincare will not sell or disclose any information that identifies you to a third party without your prior approval. We may use the information we collect to periodically notify you about our new services or special offers we think you'll find valuable. If you would rather not receive Special offers and promotions, you may send an e-mail to email@example.com with 'Unsubscribe' as the subject line.
E-BOOKS & COURSES
Due to the digital nature of e-books and courses, and the fact that digital content can't be returned, all e-books and courses are non-refundable. To date, we have never had a refund request and feel confident that we've laid out everything you get in the description above. Please read the details and description of each e-book and course so you understand exactly what you are buying. We're completely invested in making sure you have the best experience possible, so please email us with any questions and we will always give you an honest answer so you can make the best decision for you. We're happy to answer any questions.
LA VILLA SKINCARE
We'll gladly accept returns or exchanges for any la villa skincare purchases, and will issue a full refund upon receiving your items within 30 days of the PURCHASE date.
For a refund on any skin care product, please return new, unopened containers. If your skin care product has been opened and used, and you areunhappy with the results, please return the unused portion of the product in its original container for a credit to your LAura villanueva account.
Note:Postage and Promotional items are non-refundable and a restocking fee applies to LA Villa Skincare returns.
Laura wants you to feel great and achieve all of your health and beauty goals, so if you have any questions or concerns about your order please contact firstname.lastname@example.org